Delivery, Terms and conditions & Site Security

Please read and confirm you understand and agree to the following.  Your confirmation is taken by your continued use of this website and your acceptance at time of placing an order.

Contact me

Please use the contact us form.  Include your name, phone number and a basic description of the issue and I will contact you back ASAP.

Working days / Business days definition

Although this website is online 24/7 - The terms working day and business day refer to Monday through Friday (excluding NZ public holidays) and the 8 hour period between 9am and 5pm.

Delivery of your purchase

You upon submission of your delivery details you are declaring that the address given is the exact information used to have product delivered to your address without error or misunderstanding.

Accepting your delivery is confirmation that the packaging is intact and the product was not damaged in transit.  Do not accept goods that have been opened or are damaged, as they will be come your property and responsibility.  Please reject the delivery and contact me immediately so I can sort out a replacement asap. 

The physical product portion of orders are generally dispatched within 2 business days after receipt of payment and are shipped directly to the delivery address given.  Please allow up to 5 business days

For orders which include a personal delivery, install, training, or consultation by me, I will be in touch personally within 1-2 business days the schedule a time to come to your place with your new gear.

If your purchase includes a song mixing service by me, I will email through the instructions and location to upload your music etc within 1-2 business days

Order $9 Flat Fee

This is charged on order containing physical product only and is generally non-refundable as it covers administration and order processing costs.  If the order is more than $500 the $9 flat fee is automatically removed from the order.

GST

All pricing is shown and charged with GST included.  EXCEPT the product titled International Only, which is only available to customers outside of NZ.

Payments

The payment methods currently available are through Paypal or Direct Crediting to the Indigo Oak Studio bank account.  This is to help ensure your money is protected as Paypal is one of the leading secure payment options on the internet, where you are taken into their secure webspace to process the payment.  Direct Crediting involves only you and your bank!  No orders are processed until payment has been received.

Order Cancellations

You are welcome to cancel your order at anytime between the moment of placing the order and receiving the goods, please contact us immediately to cancel your order.  If your order is cancelled before the goods have been dispatched from the supplier, then your payment will be refunded in full to the original source of payment, please allow 1-5 business days for the payment to appear at your end.  If your order cancel request is sent after the goods have been delivered, you will be required to follow the return instructions below.  If your order arrives after you have requested a cancellation, please hold on to the goods, keep them safe and unopened and they will be collected.  Your payment will be refunded when the goods are returned, undamaged, to the supplier of those goods.  Please allow 3-7 business days for the logistics required.

Returns

The intent of this website is to get you sorted with the right gear for your situation.  Please make contact to discuss before you buy and make your final decision without any pressure. If there is an fault with your product. or you believe you have been mislead, your rights will be honoured under the Fair Trading Act and/or the Consumer Guarantees Act.  Please use the contact us form to submit your concerns at anytime.  Allow up to 48 hours for a personal response.

Faulty product

All physical product sold through this website is sourced through the official distributor, and is covered by a 1 year warranty.  If you believe there is a manufacturing fault with your product please use the contact us form, and we will help you with the next steps.  Allow up to 48 hours for a personal response.  The Consumer Guarantees Act will be honoured in all instances.  If the fault is deemed to be due to misuse, the covering of costs relating to the inspection and handling may be required.  

Partial refunds invoices containing coupon offers

If a refund is given on a specific service or physical product with a invoice containing other products, its refund value will be calculated less the coupons value.  The coupon values will be applied first, until exhaustion.  Take the price of the product as shown on the invoice minus the total value of all coupons on the invoice.  Once the total value of coupons has been exhausted remaining products will retain their full value as shown on the invoice.

Services and Suggestions

Music is art.  It all comes down to individual taste and interpretation.  All the services and suggestions offered by Indigo Oak Studio are offered as a point of view or what works for me.  You need to make your own choices when interpreting any suggestions or purchasing these services.  No responsibility will be taken by Indigo Oak Studio for any success or failure experienced.  If you do not feel you can be your own gatekeeper and are not able to take responsibility for your own actions please leave this website immediately.  Indigo Oak Studio does not suggest or promise any music career success or failure as a result of using any services or suggestions.

International and Bulk/Trade Sales

This website will cancel and refund any physical product item orders determined to be for commercial, trade or international customers.  As an exception, Selected service products including the 1 Song Mix and 4 Song Mix are open to international customers.  Please contact us for clarity.

Your Privacy

Any emails and personal information collected by this website will not be shared or sold to any third party without your permission.  If you order products for delivery, your name and address information will be passed onto to a courier company or other distributor in order for your products to be delivered to you.  

Your Email Address

If you have signed up for a newsletter or special offers, you can cancel your subscription at anytime by replying UNSUBSCRIBE to any email you receive or by sending message through the contact us form.  This may take up to 48 hours to process.

SSL Secure

This website uses SSL encryption to protect your personal details and credit card information.  SSL encryption is the industry standard for encrypting websites and is used by hundreds of thousands of secure businesses worldwide.  When you are on this site, all data going back and forward from you to us is encrypted, to ensure no one else can intercept or read this data. 

Cookies

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